The Bangalore International Airport Limited’s (BIAL) has bagged global recognition from the Airports Council International World’s ‘Voice of the Customer’ award. BIAL is listed for the comitted services provided during the COVID-19 pandemic in 2020. The ‘Voice of the Customer’ recognises airports that continued to prioritise their customers and remained committed to ensuring that their voice was heard during the Covid-19 pandemic in 2020.
The Director-General of ACI World, Luis Felipe de Oliveira, said that the BLR Airport has made efforts in gathering passenger feedback and commitment towards delivering a superior customer experience. Under the #WeAreHereForYou umbrella of BIAL, various campaigns were launched to spread the message and rebuild passenger confidence in air travel following the outbreak of Covid-19 in 2020.The Managing Director and Chief Executive Officer of BIAL, Hari Marar said that they are honoured to receive the prestigious global recognition. “We, at BIAL, are honoured to receive this prestigious global recognition. This recognition is a testimony to the tremendous efforts the team made to understand the needs and concerns of passengers. Our campaigns, built around customer concerns, aimed at showcasing the ‘new’ Airport experience and the measures taken to reassure them of a safe airport experience,” he said.
The ‘Voice of the Customer’ recognises airports that continued to prioritise their customers and ensured that their voice was heard even in unprecedented times. BIAL ran a successful campaign #WeAreHereForYou to rebuild passenger confidence in air travel during the pandemic in 2020.