IT major Infosys on Thursday acknowledged that some users continue to experience difficulties in accessing the income tax portal and assured that it is working expeditiously, in collaboration with the Income Tax Department, to further streamline end-user experience, reported PTI.
The Bengaluru-based company, which has drawn flak for glitches continuing months after the launch of the portal in June, said it has seen steady increase in usage over the last few weeks, and more than three crore taxpayers have logged into the portal and successfully completed various transactions. “Even as the portal makes sustained progress with crores of taxpayers successfully performing transactions, the company acknowledges the difficulties some users continue to experience and is working expeditiously, in collaboration with the I-T Department, to further streamline end-user experience,” Infosys said in a statement. Sources added that over the last few weeks, the portal has seen steady increase in usage with “taxpayers’ concerns being progressively addressed”. Over three crore taxpayers have logged into the portal and successfully completed various transactions so far, it noted. Infosys said it “recognises” the ongoing challenges faced by some users and has engaged with more than 1,200 taxpayers directly to better understand their concerns.
