Indian Railways has revamped and upgraded its e-ticketing website www.irctc.co.in and IRCTC Rail Connect Mobile App, which are used for booking of Railway tickets ‘online’.
The new website offers user personalization features linked to user log in, along with customisation for seamless travel experience, one-stop train selection for booking, and integrated booking for meals and accommodation with tickets, an official statement said.Predictive entry suggestions using Artificial Intelligence will be given to the user while entering the station or passenger name. This will greatly reduce the hassle in searching stations and also save time in ticket booking, the statement added. The railway customer has been focus of the design of this new world class website for booking of rail tickets.
In case waitlisted tickets, its ‘confirmation probability’ is displayed. Earlier this had to be checked for each waitlist status separately. Availability for other dates can be toggled on the page itself. Prompts during the booking process for making it easy for even less computer familiar users. This will save his time in wandering on the website for searching the website. The journey details will be shown also at the payment page. It will prompt the user to check and rectify, if there are any typographical errors. These corrections can only be corrected by visiting a PRS centre. The website has in-built features for enhancing cyber security by using appropriate captchas.
